Terms & Conditions

1. About Us

Welluna is an online retailer specialising in Health & Beauty products, operating under a dropshipping model.
This means products are shipped directly from our trusted suppliers to you.

 

2. Eligibility to Purchase

To place an order on our website, you must:

• Be at least 18 years old

• Provide accurate, current, and complete information

• Use a valid payment method

​

3. Products & Information

We make every effort to ensure product descriptions, images, prices, and availability are accurate. However:

• Colours and packaging may vary slightly due to supplier or screen differences

• Product information is provided for general informational purposes only and is not medical advice.

• Always read labels and instructions before use.

​

4. Pricing & Payment

• All prices are listed in GBP (£) and include applicable taxes unless stated otherwise

• Prices may change without prior notice

• Payment is required in full at checkout

• We accept payments via secure third-party payment processors

​

5. Order Acceptance

• Your order is considered accepted once you receive an order confirmation email

• We reserve the right to cancel or refuse any order for reasons including pricing errors, stock issues, or suspected fraud

• If an order is cancelled after payment, a full refund will be issued

 

6. Shipping & Delivery

Delivery times and conditions are outlined in our Shipping Policy.

Please note:

• Delivery estimates are not guaranteed

• Delays caused by customs, couriers, or incorrect customer details are outside our control

​

7. Returns, Cancellations & Refunds

Our Refund & Returns Policy forms part of these Terms.

Key points:

• You have a 14-day right to cancel under the law

• Opened or used health and beauty products are non-returnable for hygiene reasons

• Refunds are issued only after returned items are inspected

 

8. Intellectual Property

All content on this website, including:

• Logos

• Text

• Images

• Graphics

• Branding

is the property of Welluna or its licensors and may not be copied, reproduced, or used without written permission.

 

9. Prohibited Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to hack, disrupt, or damage the site

• Misuse of content or intellectual property

• Submit false or misleading information

 

10. Limitation of Liability

To the fullest extent permitted by law:

• Welluna is not liable for indirect, incidental, or consequential damages

• Our total liability shall not exceed the amount paid for the product in question

Nothing in these Terms limits your statutory rights as a consumer.

 

11. Personal Data

Your use of our website is also governed by our Privacy Policy, which explains how we collect and process personal data in accordance with the law.

 

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website constitutes acceptance of the updated Terms.

 

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

 

14. Contact Information

If you have any questions about these Terms, please contact us:

Email: hello.welluna@gmail.com
Website: www.shopwelluna.com